In the face of stiffer competition particularly from easyJet, RyanAir commits to better customer service. Ryanair has announced a number of improvements beginning with the new “My Ryanair” customer registration service which has now gone live.
Ryanair customers can create their own personal profile and securely store their personal details online.
Customers who sign up for “My Ryanair” will be able to access new business and family services when they are launched in spring 2014, followed by Ryanair’s new mobile app and tailored country-specific websites, as Ryanair continues to improve its industry leading service for its 81m customers.
Ryanair’s Robin Kiely said: “Ryanair is delighted to launch our “My Ryanair” customer registration service allowing our customers to securely store their personal details online which will ensure speedier bookings and check-in services, as well as future access to our business and family products currently in development”
Other customer service improvements include reduced numbers of clicks to book flights, a 24 hour grace period to correct minor booking errors, a free additional small carry on bag, reduced airport bag fees and allocated seating on all flights from February 2014.
The new website and improved customer service plans are a welcome breath of fresh to a low cost air carrier who has historically provided cheap fares over service. This new and improved version of Ryanir will provide stiffer competition for easyJet, Britain’s other main low cost carrier.