The service will be available to Club customers travelling on a UK domestic flight, who are connecting on to either a short-haul flight or a long-haul service in Club World or First, or who are Silver or Gold Executive Club members.
British Airways’ Heathrow team will track a delayed flight and provide an ‘airside’ car transfer if there’s a risk they will miss their connection. The crew will also be larted so they can inform the relevant passengers.
Carolina Martinoli, British Airways’ new director of brand and customer experience,
said: “Missing a connection is one of the most stressful situations a customer canexperience, so helping them through that journey and keeping them informed iscritical. The new premium transfer service will enable us to identify customers whoare at risk of missing their onward flight, and proactively arrange to collect them bycar, whisking them directly to their next flight.
“We’re already receiving great customer feedback from customers who have benefitted from the new service and as WiFi is introduced on our aircraft, we’ll also be able to use that to communicate directly with customers about their onward flight.”